Because Tires and Wheels Are Expensive Too
Tire & Wheel Protection
Replacing your tires or wheels can be an expensive proposition. The Tire and Wheel Protection benefit can help make it more affordable.
Tire Repair or Replacement
If a tire is damaged due to a covered road hazard, we’ll help repair or replace it. Covers up to $25 per flat tire, or $150 per replacement.
Wheel Repair or Replacement
If a wheel is damaged due to a covered road hazard, we’ll help repair or replace it. Covers up to $150 per repair or replacement.
Road Hazard Tire & Wheel Protection Reimbursement Benefit Statement
Road Hazard Tire & Wheel Protection Reimbursement Assistance (the "Program") is extended to you by Oloa as part of your membership and administered by Roadside Protect, Inc. Your Program benefits begin on the effective date on your membership documents. Eligible expenses run for a 12-month period from your original enrollment date ("Benefit Period"). You must be a current paid member on the date of your road hazard event.
What is Road Hazard Tire Protection Reimbursement?
The Road Hazard Tire Protection Reimbursement benefit will reimburse you for eligible expenses incurred up to a maximum benefit of $150.00 for replacement or $25.00 for repair.
We will reimburse you the cost to repair, or if non-repairable, the cost to replace a damaged tire on the Covered Vehicle if damage is caused by a road hazard on a public roadway. Road hazard is defined as objects and road conditions such as potholes, rocks, wood debris, metal parts, plastic or composite scraps, or any item causing tire damage other than wear and tear and those conditions excluded below.
Road Hazard Protection Reimbursements apply:
- Tire Repair – You will be reimbursed for the full charges incurred for the repair of the flat tire(s) up to $25 per occurrence.
- Wheel Repair – You will be reimbursed for the full charges incurred for the non-cosmetic repair of your damaged wheel up to $150 per occurrence.
- Tire or Wheel Replacement – You will be reimbursed for a replacement tire or wheel should the tire or wheel become non-repairable due to impact breaks, snags, punctures, or other road hazards up to $150.
- Your tire must have more than 3/32” tread depth remaining to be eligible for reimbursement. Important: You will be reimbursed for the cost of a new tire plus mounting and balancing (excluding new valve stem, TPMS and sales tax) as shown on the sales invoice.
- Your Wheel must be the original manufacture wheel that was included on time of new vehicle manufacture date
- Limited to 2 claims per vehicle during the Benefit Period.
Who is Eligible?
Assistance is extended to you and the registered Eligible Vehicle. Benefits are not transferable.
An Eligible Vehicle means a passenger vehicle less than 10,000 lbs GVWR that you have registered with us.
To Qualify for Reimbursement
- You must be driving an Eligible Vehicle; and
- You must call for preauthorization at 1866-628-0406; and
- Requests for reimbursement of Expenses must be submitted within sixty (60) days of the original date of the road hazard event.
- “Eligible Expenses” mean expenses incurred for repairs or replacing tires with a minimum of 3/32” or for a period of 12 months from membership purchase date by a licensed vendor. Only the cost of a repair or new tire plus mount and balancing (excluding TPMS and sales tax) as shown on the sales invoice with qualify for reimbursement.
What Do I Need to Do to Submit a Request for Reimbursement?
- Submit your written request for reimbursement along with the required documents listed below by email or postal mail within sixty (60) days of the original date of the authorization. Requests submitted after 60 days are not eligible for reimbursement.
- Requests may be sent by:
- Email to claims@roadsideprotect.com
- Postal Mail to Roadside Protect, Inc., PO Box 681459, Schaumburg, IL 60168
What Documents Are Required to Submit with My Request?
- Your written request for reimbursement which must include the following so that we can contact you if necessary for additional or missing information:
- (Client Name Customer/Membership) Number
- Your First and Last Name
- The best way to reach you (telephone, email address, or postal address)
- Your complete mailing address
- Authorization number
- The paid invoice showing:
- The name, address, and telephone number of the licensed vendor;
- The year, make, model, and mileage of the vehicle requiring new tire;
- The name of the driver/customer that requested and paid for the repairs to the disabled vehicle;
- The details of damaged tire including DOT, brand, model and damage information;
- The details for new tire replacement or tire repair;
- Receipts for eligible Expenses incurred; and
- Pictures of the damaged tires including damaged area, DOT, brand and model if requested by administrator; and
- Any other documents as requested to verify the claim
How Will I Be Reimbursed?
If the documentation submitted is verified and approved, you will receive your reimbursement check promptly by mail.
Exclusions and limitations: this program will not pay or reimburse for:
- Failures to tires occurring when any part of the tire tread that comes in contact with the road has a tread depth of 3/32” or less.
- Damage, replacements, or repairs to tires due to wear and tear.
- Tires which are otherwise not recommended by the manufacturer.
- Cosmetic damage, i.e. damage that does not affect the structural integrity of the tire.
- Damage to tires in either the side wall or tread area due to dry rot, cracking, or peeling.
- Loss, damage or expense caused by accidents, collision, theft, snow chains, explosion, lightning, earthquakes, fire, windstorms, water, floods, malicious mischief, vandalism, civil commotion, riots, war.
- Repairs or replacements due to manufacturer recall, defect or warranty, or any reason the manufacturer will repair or replace at its expense or at a reduced cost.
- Damage that is caused by or occurs after a tire is no longer serviceable because of misuse, abuse, negligence, improper application, improper towing, improper balancing or alignment, improper inflation, improper maintenance, improper or failed repairs, improper rotation, valve stem corrosion, valve stem leakage or failure, tire sealants, brake lock up, wheel spinning, torque snags, etc.
- Loss, damage or expense as a result of off-road use (i.e., driving on anything that is not a paved or gravel road maintained by the state or local authority or state or national park services, or improved campgrounds).
- Damage caused by mechanical failures (e.g., failed shocks, struts, alignment, balancing, etc.) or interference with vehicle components (e.g., fenders, exhaust, springs, etc.)
- Tires that have been repaired in a manner other than per industry approved methods, which include tia and/or rma repair guidelines
- Tires that have been retreaded, recapped, regrooved, remolded, or tubed.
- Cosmetic damage to a wheel
- Wheel that is not original manufactured installed
- Damage to used tires that have been installed on the eligible vehicle. Coverage is limited to the tires installed on your vehicle as of the effective date of this program and new tires only.
- Tires installed on vehicles used for competitive driving or racing, police or emergency service, principally off-road use, snow removal, carriage of passengers for hire except for Rideshare services, commercial towing, construction, postal service, farm, ranch, or agriculture, motorcycles, all-terrain vehicles, or trailers.
- Vehicles exceeding a gross vehicle weight rating of 10,000 pounds
- Charges for TPMS and sales tax
- Pre-existing, consequential, incidental, secondary damages or unreasonable costs that you may incur as a result of the need to repair or replace a tire.
Program is administered by Roadside Protect, Inc. and Roadside Protect Motor Club in California.
Please call us at 1-866-628-0406 or email at claims@roadsideprotect.com for customer service questions.
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